Recently, a flood of calls have come into our technical support lines regarding a error that appears when a user tries to execute a mail merge. The error reads MS Word Converter. This is a problem with Word and can be fixed as follows:
You may experience mail merge issues write files are parsed but no message is shown.
To resolve this issue, an affected user can unregister the mswrd632 converter by editing the registry as follows:
Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWord6.wpc
On the Edit menu, click Delete.
Click Yes.
Exit Registry Editor.
Reboot your computer and the merge function in REA should work.
